Automatic Conversation Clustering now available for Snowflake Cortex and Databricks Genie agents

Until now, seeing what users asked your AI agents meant reading conversations one at a time. Conversation Clusters are now available in platform agents — Snowflake Cortex and Databricks AI/BI Genie — so you can see what users are actually asking, at scale.

Once a Cortex or Genie agent is connected and multi-turn conversation activity accumulates, the Clusters panel in its Conversations tab automatically groups conversations into named topics, giving you a top-down view of what users are actually asking your agent — no instrumentation required.

• Each cluster shows a description, its share of total traffic, and a conversation count.
• Click a cluster to filter the conversation list to just that topic, and new conversations are classified continuously as they arrive.

Find it under Assets > Agents — select an agent and open the Conversations tab.