Customer Satisfaction Template for Conversation Evals

Agent Evaluation monitors now include a built-in Satisfaction preset for conversation-level evaluations. Select the Entire conversations scope and the preset is ready in one click: it scores each conversation on a 1-5 scale, where 5 represents composed and constructive interactions and 1 represents extreme frustration, with the rubric, scoring anchors, and bias guardrails pre-configured in the Rubric tab.