Added
File Uploads in Agent Conversations
3 months ago
You can now attach CSV, PDF, TXT, and DOCX files directly to conversations with the Operations Agent and Support Agent. Click the file icon or drag and drop files into the chat area, and the agent will read and analyze the contents as part of its response.
Drop in a CSV export, a PDF runbook, or an SLA document and ask the agent to work with it directly. Up to 5 files per message, 4.5 MB each.