Introducing: Alerts & Priority

We heard clearly from our customers that not every alert/notification from MC is an "Incident." We also know that reporting and retrospectives on "alerts" is not always necessary, but these activities on true data incidents is critical to the success of data teams.

We're better aligning Monte Carlo to accepted industry tooling and terminology: triage alerts and escalate them to incidents where it makes sense, report on those incidents, and communicate them out to stakeholders if appropriate.

The past state of “Incidents” in Monte Carlo has been repurposed as “Alerts.” The use of “Severity” also split into “Priority” for Monitors and Alerts, and “Severity” will remain as the way to mark an Alert as an Incident.

• "Incidents" today become "Alerts" going forward.
• Custom Monitors can have a pre-set "Priority," replacing the pre-set "Severity" today.
• "Priority" from a Custom Monitor is inherited to an Alert, but is not changeable on the Alert.
• "Alerts" can be marked as "Incidents" by utilizing "Severity." This workflow will be further improved in the coming weeks.

More detail on these changes can be found at Introducing: Alerts.