Added
See every request your agent couldn't answer, and what it needed
about 2 hours ago
Agent Observability has a new Issue cluster, Out of scope requests. It flags every conversation where your agent couldn't answer because it was missing something: a permission, a document, a table or a tool.
A polite "I can't help with that" isn't an error, so these conversations don't raise alerts. They just end. This cluster brings them to the surface. If one tool or table that you never gave the agent accounts for 8% of conversations, granting access to it turns all of those into answers.
- Conversations are classified as they come in.
- The count and share of conversations show on the Conversations tab, next to the other Issue cards.
- Select the "Out of scope requests" issue cluster to filter to conversations with this issue.
Learn more here: Conversation clustering
