Alert Statuses

Updating the Status of an alert has three key benefits:

  • Communication: the rest of your team will know that somebody has triaged the issue and if it still pending or not. Filtering just for alerts with no status is an easy way to ensure nothing has fallen through the cracks.
  • Machine learning accuracy: Monte Carlo's ML will remove alerts with certain statuses from its training set, helping to keep thresholds accurate and sensitive.
  • Reporting: key operational metrics, like Time to Response and Status Update Rate, are only calculated if the status is updated. These metrics are valuable for setting goals and communicating progress to leadership.
StatusIntended purposeImpacts ML Models?
No StatusThe default for a newly created alert.No
Acknowledged (formerly Investigating)Someone has acknowledged and is actively investigating if this is a meaningful issue.No
Work in progressIt was a meaningful issue that is currently being fixed.No
FixedThe issue was fixed and the data is now back to normal.Yes
ExpectedThe detection was a valid anomaly from a statistical standpoint, but was the expected result of something like a pipeline change or planned maintenance.No
No action neededThe detection was a valid anomaly from a statistical standpoint, but was not important enough to merit any further action.No
False positiveThe detection was not a valid statistical anomaly. Sometimes, this can be the result of a data collection issue from Monte Carlo.Yes

Marking an alert as Fixed results in the anomaly being removed from the training set for machine learning thresholds. This helps to keep thresholds accurate and sensitive.